ReviewBee Privacy Policy

Last updated: November 9, 2026

1. Introduction

ReviewBee, hereinafter referred to as the “Platform”, “our”, “we”, “us”, is an AI-powered online review management platform designed for retail brands. The Platform is operated by Globeco Technologies Pvt. Ltd., a company incorporated under the laws of India.

Our Services are provided to business owners and authorized representatives of retail brands (“Merchants”). We operate as a service provider to Merchants, processing publicly available review data and business data on their behalf to deliver analytics, insights, actionable plans, and AI-powered review response management.

This Privacy Policy describes how we collect, use, process, and protect information when you access or use our website, mobile applications, and associated services (collectively referred to as the “Services”). This Policy is issued in accordance with the Information Technology Act, 2000, and applicable data protection laws in India.

By accessing or using our Services, you agree to the information handling practices outlined in this Privacy Policy.

2. Information We Collect

2.1 Merchant Account Information

When you sign up for ReviewBee, we collect limited information to create and manage your account:

• Name and email address.
• Mobile number.
• Authentication data (via email, Google, or Apple sign-in).
• Billing information (processed by third-party payment providers; we do not store complete card details).

2.2 Business Data from Connected Platforms

When you link your accounts from supported platforms, ReviewBee collects and processes relevant business information on your behalf. This may include:

• Brand details.
• Location information.
• End user data.
• Customer reviews and replies.

We process this information exclusively to deliver the Services you have subscribed to. ReviewBee does not maintain a direct relationship with the end consumers who post reviews on third-party platforms.

2.3 Automatically Collected Information

During your use of the Services, we may automatically gather certain technical and usage-related information, including device information, usage data, and log data.

3. How We Use Your Information

The information collected through our Services is used for the following purposes:

• To register, establish, and manage your account.
• To collect, consolidate, and analyse review data from connected platforms.
• To conduct AI-powered sentiment analysis and generate suggested responses to customer reviews.
• To deliver analytics dashboards and business insights.
• To handle payments and administer subscriptions.
• To communicate service-related updates and notifications.
• To enhance the Platform's performance, functionality, and reliability.
• To fulfil applicable legal and regulatory obligations.

4. Use of Artificial Intelligence

ReviewBee relies on third-party AI services to process review data, analyse customer feedback, and generate insights and suggested responses.

When you access AI-powered features, relevant review content is securely transmitted to our AI infrastructure provider for processing. User prompts and AI-generated responses may also be retained within our systems to help improve service quality.

5. Third-Party Service Providers

To support the operation and delivery of our Platform, we work with third-party service providers across various functions, including:

• AI processing.
• Authentication.
• Cloud infrastructure.
• Workflow automation.
• Payment processing.
• Email and push notification delivery.
• Analytics.

These providers are permitted to process information only for the purpose of providing their respective services to us and are required to implement appropriate security measures.

6. Data Storage and Retention

All data collected through our Services is stored on servers located in India.

We retain your information for as long as your account remains active, or for the period necessary to deliver our Services, or as required under applicable laws and/or our internal policies.

If your account is terminated, we will delete your data within a reasonable period, unless its continued retention is required under applicable laws or our internal policies.

7. Data Security

We adopt reasonable security practices and measures to safeguard your information against unauthorized access, modification, disclosure, or destruction.

However, electronic data transmission and storage methods cannot be guaranteed to be completely secure. Therefore, we cannot assure absolute security of your information.

8. Your Rights

You may exercise the following rights concerning the information we maintain about you:

• Request access to your information.
• Request corrections to inaccurate information.
• Request the deletion of your information.
• Withdraw your consent at any time, although doing so may limit the availability of certain features or Services.

For any requests relating to these rights, you can reach us at support@reviewbee.in.

9. Children

ReviewBee is intended exclusively for business users who are 18 years of age or older.

We do not knowingly collect personal information from individuals below the age of 18.

10. Third-Party Platforms

ReviewBee connects with third-party platforms to provide its Services. Your access to and use of these platforms are subject to their respective terms of service and privacy policies.

We do not take responsibility for the privacy practices or policies of third-party platforms. Any modifications or changes to their services may also impact the availability or functionality of certain features within ReviewBee.

11. Platform Access Credentials

Access credentials obtained for connecting third-party platform accounts are maintained only for the duration of an active connection.

Once a connected platform account is disconnected, the associated access credentials are deleted.

12. Changes to This Policy

We reserve the right to revise or update this Privacy Policy periodically.

If any material changes are made, we will notify you through the Platform or by email.

Your continued use of our Services following the effective date of any changes will be considered acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our information handling practices, you can contact us through the following channels:

Email: support@reviewbee.in
Website: https://reviewbee.in/